Shipping & Returns
— How do I return a product?
Once the sale of a product is done, the sale is final. Nevertheless, a client can always exchange an artwork for another artwork of the same artist. If the new artwork is lower in price, Aura Galerías, S.A. de C.V. (“AURA”) will give the client a credit to be used in the purchase of any other artwork owned or consigned by AURA.
If the new artwork is of a higher price, the client will pay the difference in order to receive the new artwork from AURA.
All artwork to be returned must be in perfect state or in the state it was purchased from AURA. If the artwork to be returned/exchanged is not in the same state as when it left AURA’s gallery, AURA is in its right to not accept such return.
— Where do you ship to?
AURA ships worldwide.
— How much does shipping cost?
We ship directly from Mexico City, and shipping cost will vary for each location and weight. Also, shipping cost will be displayed in your shopping cart when proceeding to check out. We ship with professional couriers who we know are exceptional when handling artwork. If you have any questions regarding shipping quotes please send us an email with detailed information to email@example.com.
Shipping costs may also rise in case the country of delivery does not have a trade agreement with Mexico and tariffs may make the shipment more expensive. If we see that your delivery address is in a country that does not have a free-trade agreement with Mexico, we will contact you immediately!
— When can I expect my products?
If products are available and in stock, your artwork should arrive between 3 to 5 business days. If an artwork is specially made by an artist, please allow from 3-4 weeks for delivery.
— How can I track my package?
When orders are ready to ship, we will provide you with a tracking number this will be your access to track your artworks. If you have any questions regarding shipping please send us an email with detailed information to firstname.lastname@example.org
— I received a damaged item! What do I do?
If you have received an artwork that is damaged and it was not damaged when it was shipped, the client may ship the artwork back to AURA or, AURA may have alliances in order to refurbish the artwork. AURA will make the decision whether to have the artwork shipped back or have the artwork restored. If you have received a damaged artwork please send us an email with detailed information to email@example.com, including images of the damage.
*Note: if damages are minor or were disclosed to the client by AURA before shipping and Client agreed to receive the artwork in the state which it was shipped, the Client may not ship the artwork back or request AURA to refurbish the artwork at AURA’s cost. Nevertheless, AURA may help the client restore the artwork purchased at an extra cost to Client.
— I would like to change my shipping address?
It is not a problem to change the shipping address if your order hasn’t been shipped. Please send new address and order information to firstname.lastname@example.org.
— This product is a gift? Can you do gift wrap?
It would be our pleasure to giftwrap your artwork! If this is a gift please send inquiry to email@example.com. Please make sure to include the artwork that was purchased and a quick note if you want it to be included in the giftwrap.
If you have any questions that were not explained in this section, please feel free to write us at firstname.lastname@example.org and we will respond immediately!